Privacy Policy

Privacy Policy

Kiwiana Immigration Limited
Effective Date: 21 May 2026
Last Updated: 21 May 2026

Welcome to Kiwiana Immigration.


Kiwiana Immigration Limited (“Kiwiana Immigration”, “we”, “our”, or “us”) is committed to protecting your privacy and handling personal information in accordance with applicable New Zealand privacy laws and modern digital privacy standards.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you:

  • Visit our website;

  • Use our mobile applications (“Apps”);

  • Submit enquiries, forms, or assessments;

  • Engage our immigration advisory services;

  • Interact with advertisements or social media campaigns;

  • Attend webinars or events;

  • Communicate with us through email, phone, chat, or social media.

By accessing or using our services, website, or Apps, you acknowledge and agree to this Privacy Policy.

1. Who We Are

Kiwiana Immigration Limited provides New Zealand immigration advisory and related support services.

Contact Details

Kiwiana Immigration Limited
Suite 13, Level 2
72 Dominion Road
Mt Eden, Auckland 1024
New Zealand

Email: advisers@kiwianaimmigration.co.nz

Phone: +64 9 220 2098

Website: www.kiwianaimmigration.co.nz

2. Compliance With New Zealand Privacy Laws

Kiwiana Immigration is committed to complying with applicable New Zealand privacy and data protection laws, including:

  • The Privacy Act 2020;

  • Information Privacy Principles (IPPs);

  • Privacy Amendment legislation and regulatory updates;

  • Mandatory privacy breach notification requirements;

  • Cross-border disclosure obligations;

  • Emerging regulatory guidance relating to artificial intelligence, automated processing, and biometric information.

This Privacy Policy has been updated to reflect recent legal and regulatory developments, including transparency obligations relating to indirect collection of personal information and overseas data disclosures.

3. Scope of This Privacy Policy

This Privacy Policy applies to:

  • Website visitors;

  • Mobile App users;

  • Existing and prospective clients;

  • Individuals interacting with our advertisements;

  • Webinar and seminar attendees;

  • Social media users;

  • Individuals contacting us directly or through authorised third parties.

This policy applies whether information is collected online, through Apps, by phone, through forms, in person, or via authorised third parties.

4. Information We Collect

We may collect personal information reasonably necessary to provide our services and operate our business.

A. Identity and Contact Information

Including:

  • Full name;

  • Date of birth;

  • Gender;

  • Nationality or citizenship;

  • Passport details;

  • Residential address;

  • Email address;

  • Phone number;

  • Emergency contact details.

B. Immigration and Education Information

Including:

  • Visa status and immigration history;

  • Employment history;

  • Educational qualifications;

  • English language test results;

  • Residency or work eligibility;

  • Travel history;

  • Supporting immigration documentation;

  • Partner or family application information.

C. Financial Information

Including:

  • Billing information;

  • Transaction records;

  • Payment confirmations.

Payments may be securely processed through third-party providers. We generally do not store complete payment card information on our own systems.

D. Technical and Device Information

When you use our website or Apps, we may automatically collect:

  • IP address;

  • Browser type;

  • Device identifiers;

  • Operating system;

  • Mobile device information;

  • App usage statistics;

  • Website interactions;

  • Referral URLs;

  • Analytics and diagnostic information.

E. Communications and Interaction Records

Including:

  • Emails;

  • Phone calls;

  • Chat messages;

  • Social media communications;

  • Webinar registrations;

  • Support enquiries;

  • Feedback submissions.

5. Information Collected From Third Parties

We may receive personal information indirectly from:

  • Meta/Facebook lead advertisements;

  • Google lead forms;

  • Educational institutions;

  • Recruitment agents;

  • Referral partners;

  • Webinar platforms;

  • CRM systems;

  • Marketing systems;

  • Licensed representatives or authorised parties.

Where required under New Zealand law, we will take reasonable steps to notify individuals about indirect collection of personal information and the purposes for which it is used.

6. Indirect Collection of Personal Information (IPP 3A)

In some situations, Kiwiana Immigration may collect personal information indirectly through:

  • Meta/Facebook lead advertisements;

  • Google lead forms;

  • Referral partners;

  • Educational institutions;

  • Recruitment agents;

  • CRM systems;

  • Webinar or event registration platforms;

  • Third-party marketing systems.

Where required under applicable New Zealand privacy laws, including Information Privacy Principle 3A (IPP 3A), we will take reasonable steps to notify individuals:

  • that we have collected their information;

  • the purpose of collection;

  • the source of the information;

  • how the information will be used;

  • and their rights relating to access and correction.

7. Information Collected Through Our Apps

Our Apps may request access to certain device permissions or features depending on functionality, including:

  • Push notifications;

  • Camera or document uploads;

  • File storage access;

  • Maps and location services.

These permissions are optional unless necessary for App functionality or service delivery.

Our Apps may use third-party services including:

  • Analytics tools;

  • Authentication services;

  • Cloud hosting providers;

  • Mapping services;

  • Notification providers;

  • Customer support systems.

8. Mobile App Permissions and Data Usage

Our Apps may request permissions or access to device features including:

  • Notifications;

  • Storage access;

  • Camera functionality;

  • Document uploads;

  • Map and location services.

These permissions are used solely for legitimate App functionality and service delivery purposes.

Users may manage device permissions through their mobile operating system settings.

Kiwiana Immigration does not sell App user data to third parties.

9. How We Use Your Information

We may use personal information to:

  • Provide immigration advisory services;

  • Assess immigration eligibility;

  • Prepare and submit applications;

  • Verify identity and documentation;

  • Communicate regarding enquiries or services;

  • Provide customer support;

  • Process payments;

  • Improve our website, Apps, and services;

  • Conduct analytics and reporting;

  • Prevent fraud or misuse;

  • Send updates, newsletters, or marketing communications;

  • Comply with legal and regulatory obligations.

We only use personal information for lawful and legitimate purposes connected to our business operations.

10. Artificial Intelligence and Automated Tools

Kiwiana Immigration may use automated technologies, analytics systems, or AI-assisted tools to improve operational efficiency, customer support, marketing, analytics, fraud prevention, and service delivery.

Examples may include:

  • Automated enquiry handling;

  • AI-assisted content generation;

  • Marketing automation systems;

  • Document processing technologies;

  • Reporting and analytics tools.

AI systems are used as support tools only and are not solely relied upon to provide licensed immigration advice or make immigration decisions on behalf of clients.

Final immigration advice and professional services are provided by licensed immigration advisers or authorised professionals.

11. Biometric Information

Kiwiana Immigration does not intentionally collect or process biometric information such as:

  • Facial recognition templates;

  • Fingerprints;

  • Voiceprints;

  • Retina scans;

  • Biometric identification data,

unless required for lawful identity verification, immigration processing, fraud prevention, or authorised third-party verification services.

Where biometric technologies are used by third-party providers, such processing will be subject to applicable legal and contractual safeguards.

12. Digital Advertising and Lead Generation

Kiwiana Immigration may use advertising and lead generation platforms including:

  • Meta Ads

  • Instagram Ads

  • Google Ads

  • Remarketing systems;

  • Audience matching tools;

  • Conversion tracking technologies.

These systems may collect information relating to:

  • Website interactions;

  • Advertising engagement;

  • Cookies;

  • Device identifiers;

  • Marketing attribution data.

This information may be used to:

  • Improve advertising performance;

  • Personalise marketing communications;

  • Analyse campaign effectiveness;

  • Deliver relevant service information.

13. Cookies, Analytics, and Tracking Technologies

Our website and Apps may use:

  • Cookies;

  • Pixels;

  • Analytics tools;

  • Advertising identifiers;

  • Session technologies;

  • Conversion tracking systems.

These technologies help us:

  • Analyse website traffic;

  • Improve user experience;

  • Measure advertising effectiveness;

  • Personalise website content;

  • Improve our services and marketing.

We may use third-party services such as:

  • Google Analytics

  • Firebase

  • Meta Business Tools

You can manage cookie settings through your browser preferences.

14. Sharing and Disclosure of Information

We do not sell personal information.

We may disclose information to:

A. Government and Immigration Authorities

Including:

  • Immigration New Zealand;

  • Overseas immigration authorities;

  • Educational institutions;

  • Regulatory agencies.

Where necessary for visa processing or legal compliance.

B. Service Providers and Technology Platforms

Including:

  • Cloud hosting providers;

  • CRM systems;

  • IT support providers;

  • Payment processors;

  • Marketing and analytics providers;

  • Communication platforms.

C. Professional Advisers and Partners

Including:

  • Licensed immigration advisers;

  • Lawyers;

  • Accountants;

  • Education or recruitment partners.

D. Legal and Regulatory Requirements

We may disclose information where required:

  • By law;

  • Under court order;

  • To investigate fraud or unlawful conduct;

  • To protect legal rights;

  • To comply with lawful government requests.

15. Overseas Disclosure and International Data Transfers

Some service providers may process or store personal information outside New Zealand, including in:

  • Australia;

  • United States;

  • Singapore;

  • India;

  • Other jurisdictions where service providers operate.

Where information is transferred overseas, we take reasonable steps to ensure that recipients protect personal information in a manner comparable to New Zealand privacy requirements.

Overseas providers may also be subject to foreign laws or lawful disclosure obligations.

16. Overseas Cloud Services and International Technology Providers

Kiwiana Immigration may use international cloud-based or software service providers relating to:

  • CRM systems;

  • Cloud hosting;

  • Communication platforms;

  • Automation systems;

  • Marketing platforms;

  • Mobile application infrastructure;

  • Analytics systems;

  • Artificial intelligence tools;

  • Payment processing systems.

These providers may process or store personal information outside New Zealand.

While we take reasonable steps to ensure appropriate privacy safeguards are maintained, overseas service providers may be subject to foreign laws and lawful disclosure obligations.

17. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect personal information against:

  • Unauthorised access;

  • Disclosure;

  • Misuse;

  • Loss;

  • Alteration;

  • Destruction.

Security measures may include:

  • Encryption;

  • Secure hosting;

  • Restricted access controls;

  • Authentication systems;

  • Monitoring systems;

  • Staff confidentiality obligations.

However, no internet transmission or storage system can be guaranteed to be completely secure.

18. Privacy Breaches and Mandatory Notification

Kiwiana Immigration maintains internal procedures for identifying, assessing, and responding to privacy and security incidents.

Where a privacy breach is likely to cause serious harm, we will notify:

  • affected individuals; and

  • the Office of the Privacy Commissioner,

as required under the Privacy Act 2020.

We may also take additional steps to:

  • contain the breach;

  • investigate the incident;

  • reduce potential harm;

  • improve future security protections.

19. Data Retention

We retain personal information only for as long as reasonably necessary for:

  • Immigration service delivery;

  • Legal obligations;

  • Regulatory compliance;

  • Business operations;

  • Record keeping;

  • Dispute resolution.

Information no longer required may be securely deleted, anonymised, or destroyed.

20. Your Rights

Subject to applicable laws, you may request to:

  • Access your personal information;

  • Correct inaccurate information;

  • Withdraw consent where applicable;

  • Request deletion of certain information;

  • Opt out of marketing communications;

  • Request details regarding how information is used.

Requests may be submitted using the contact details below.

21. Sensitive Immigration Information

Because immigration services often require sensitive personal information, Kiwiana Immigration may collect and process information relating to:

  • Passports;

  • Immigration history;

  • Employment records;

  • Educational records;

  • Financial information;

  • Family relationships;

  • Travel history;

  • Identity verification documents.

We take reasonable steps to ensure such information is:

  • securely stored;

  • protected against unauthorised access;

  • only accessed by authorised personnel;

  • used solely for lawful immigration and related purposes.

22. Account Deletion and App Data Removal

Users of our Apps may request deletion of their account and associated personal information through App settings or by contacting us directly.

Certain information may still be retained where required for:

  • Legal compliance;

  • Immigration regulatory obligations;

  • Fraud prevention;

  • Dispute resolution;

  • Record retention obligations.

23. Children and Minors

Our services are not intended for children under 13 without involvement from a parent or legal guardian.

Where services involve minors, personal information should generally be provided or authorised by a parent, guardian, or lawful representative.

24. Third-Party Websites and Services

Our website or Apps may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party platforms. Users should review the privacy policies of those third parties separately.

25. International Users

By using our services from outside New Zealand, you acknowledge that your information may be transferred to and processed in New Zealand and other countries where our service providers operate.

26. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes in laws or regulations;

  • Technology updates;

  • Service improvements;

  • Business operations.

Updated versions will be published on our website with a revised effective date.

Continued use of our services after updates constitutes acceptance of the revised Privacy Policy.

27. Contact Us

For questions, requests, or privacy concerns, contact:

Privacy Officer
Kiwiana Immigration Limited

Suite 13, Level 2
72 Dominion Road
Mt Eden, Auckland 1024
New Zealand

Email: advisers@kiwianaimmigration.co.nz
Phone: +64 9 220 2098

Website: Kiwiana Immigration Website

You may also contact the Office of the Privacy Commissioner New Zealand if you believe your privacy rights have been breached.